Operations Administrator

 

OPERATIONS ADMINISTRATOR 

 

 

Quilter Cheviot has been the wealth manager of choice for individuals and families for over 250 years, and today is one of the UK’s largest wealth management firms offering expert discretionary investment management and financial advice through our sister company, Quilter Cheviot Financial Planning. We offer a highly personalized service to private clients, charities, trustees, and professional partners. Quilter Cheviot has a presence throughout the UK, Ireland and Channel Islands as well as Dubai

We are part of Quilter plc, a leading provider of advice, investment platforms, multi-asset investment solutions and discretionary fund management which is listed on the London and Johannesburg stock exchanges and manages over £111.6 billion of client investments (as at March 2024).

If you want to play a part in shaping the future of our business, bringing new ideas and challenges then now is a great time to join us. We see this as a good opportunity for someone looking to work two days a week in the Wealth Management industry. You will be working within the Operations area on the Client Leaving department. The successful candidate will have the opportunity to learn the administrative processes behind the closing of client accounts resulting in the final closing payment to the client, It will also provide the opportunity to learn other aspects of the department with a view to providing a wider knowledge and understanding of the industry.

 

About the Role

We are looking for someone who can perform day to day administration tasks within an Operations team with the responsibility for the closure and transfer out of client accounts. The role mainly encompasses the transfer of account tax wrappers, ensuring the integrity of the wrapper is maintained at all times and overseeing the secure transfer of client cash. The role will also include the closure of Core accounts, and for the right candidate will give the opportunity to receive training on the transfer of the physical assets held within the client’s portfolios. As part of the Client Leavers team, you will also be responsible for ensuring that all account data and cash transfer records are updated to accurately reflect the account closure / transfer on our in-house Operating system.

 

Responsibilities:

• Ensure prompt action is taken in accordance with client account closure and transfer instructions received.
• Liaising with the Cashiers team to ensure the prompt and accurate transfer of client cash.
• Liaison with third parties to ensure the secure transfer of account tax wrappers.
• Tracking and following up of outstanding items.
• Updating of in-house Operating systems.
• Ensure that the necessary checks relating to updating our books and records are completed appropriately.
• Liaison with other Operations teams / staff as necessary to complete tasks.
• To assist the Client Leavers Team Manager to ensure that the department provides an effective and efficient service.
• Adherence to appropriate CASS regulations.
• Additional ad-hoc tasks as required to include support within the team.

 

Regulatory Obligations

Consumer Duty

Whilst this role is not directly customer facing, the duties you perform will contribute to the overall positive outcomes for our customers by ensuring their last interaction with the company is handled in an efficient and timely manner.

 

About You

Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don’t match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

• Prior experience working as part of a team within the Wealth Management industry desirable but not essential as full training will be given.
• Good knowledge of Microsoft Office required, particularly Excel

 

Attention to Detail

Handles tasks with thoroughness and accuracy. Recognises and resolves errors.

 

Communication

Communicates clearly, listens effectively. Written communication is concise and well presented, using appropriate grammar, style and language.

 

Time Management

Effectively balances priorities to meet agreed deadlines for individual and teamwork. Demonstrates flexibility to adapt to changing business needs.

 

Teamwork

Serves as an individual contributor, suggesting new ideas and works well as a team member.

 

Decision Making

Accepts responsibility, solves problems, and makes appropriate decisions. When drawing conclusions, demonstrates resilient behaviour in the face of setbacks or pressure.

 

Corporate Focus and Behaviour

Develops basic knowledge of the industry and ensures individual work contributes to the success of the Company. Demonstrates initiative and capability within the role and shows potential for future development. Good operational knowledge of interdepartmental processes. Commitment to the values and goals of the Company, demonstrating pride in Quilter Cheviot’s brand. Develops credibility and integrity within the business.

 

Client Focus (Internal and External)

Assists the team in developing and maintaining appropriate internal and external business relationships, using the appropriate communication method.

 

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.

 

Always curious: We continuously seek new ideas and knowledge so we’re one step ahead of our clients’ needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.

 

Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.

 

Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

 

#LI-VS1 #QC #QCFP 

 

Core Benefits

Holiday: 26 days

Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company’s performance and their contribution to it

Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

Life Assurance: 4x your salary, cover can be increased at your own cost

Income Protection: 75% of salary payable after 26 weeks of absence

In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.