Office Assistant


Job Details

Published on 10/07/2024
Job location Newcastle Upon Tyne
Job sector
Job type ,
Company Name
Salary £25,566





Office Assistant

Job title: Office Assistant (Senior Operator)

Salary: £25,566.84 per annum plus company benefits

Location: Newcastle

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 8.30am – 5.00pm

Work model: On-site


Williams Lea seeks an Office Assistant to join our team within a leading law firm!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms.

Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.


Purpose of role

The primary function of the Senior Operator is to deliver services to our clients in accordance with the Service Level’s agreed at the outset of each contract. As part of this function the Senior Operator will be assist the Office Manager on areas as productivity, quality, continuous improvement and personnel issues within their assigned areas.

This Senior Operator role has other key deliverables such as setting a positive tone and generating an open, trusting and fun work environment. It is key that the Senior Operator supports the Office Manager.


Key responsibilities

  • Support with Office Services such as scanning, photocopying, print jobs etc.
  • Support with Office Health and Safety
  • Supporting the Office Manager with social and charitable events
  • Regularly updating the intranet
  • Liaise with the other Senior Operators as necessary to meet/overachieve on SLAs
  • Ensure workloads are balanced throughout team
  • Identify and eliminate process weaknesses proactively and continue to identify any training needs
  • Provide timely and consistent communication, issue resolution and Management Information reporting to external and internal clients / account management teams as required
  • Have the ability to deal with client issues quickly and effectively, seeking assistance when required
  • Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required


Key Competencies & Personal Attributes:

  • Previous experience with scanning, photocopying, print jobs etc is essential
  • Previous experience with Electronic Working is desired but not essential
  • Ability to take instruction
  • Customer Focus
  • Drive for results
  • Planning & organising
  • Self Motivated
  • Organised
  • Customer focused
  • Strong personality
  • Effective communicator and delegator
  • Methodical and logical approach
  • Team player but able to work on own initiative


Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

  • 25 days holiday, plus bank holidays
  • Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
  • Life Assurance
  • Private Medical Insurance
  • Dental Insurance
  • Health Assessments
  • Cycle-to-work scheme
  • Discounted gym memberships
  • Referral Scheme


You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!


Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.


If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at [email protected] (we do not accept applications to this email address)


Job Type: Full-time

Pay: £25,566.84 per year