Customer Service Manager

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Job Details

Published on 27/03/2024
Job location Basingstoke, Hampshire
Job sector ,
Job type , ,
Company Name
Experience
Qualification
Salary £45,000 - £49,000

Description

 

CUSTOMER SERVICE MANAGER 

 

Adecco have teamed up with a forward thinking and dynamic company within electrical manufacturing, they are looked for a Customer Services Manager. You will come from an electronics background and ensure customer satisfaction via effective communication, while maintaining customer accounts through the full customer life cycle.

Salary: £45,000 t0 £49,000

Hours: Hybrid working 4 days on site and 1 days at home (Mon – Thurs 8am – 5pm with 1 hour lunch & Fri 8am – 1.30pm no lunch)

Benefits: 23 days Annual Leave allowance per year plus ALL bank/public holidays off, Company pension, Private medical care, death in service and a lot more.

 

Your main responsibilities will be: 

  • Management of the customer account team
  • Ensuring that customer expectations are met and are in line with business objectives.
  • Point of contact for designated accounts to deliver customer service excellence. Liaising on a cross departmental basis to drive through output ensuring to expedite orders and deliveries
  • Regular reports and presenting Key account information to senior management
  • Conducting presentations and managing meetings where necessary
  • Assisting external sales in setting sales forecasts and striving to meet financial targets

 

Key requirements are: 

  • Experienced in a customer service management position within electronic manufacturing
  • Excellent presentation skills.
  • Project management skills.
  • Excellent time management skills

If you think your skills and experience match the above, then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.