Customer Service Advisor – Peterborough

 

CUSTOMER SERVICE ADVISOR – PETERBOROUGH 

 

 

• Starting salary up to £24,524 including shift allowance***
• Superb development opportunities under our ‘Great Place to Grow’ scheme ***

 

Location: Hampton, Peterborough

Role: ‘At Your Service’ Customer Service Advisor

Shifts: Various shifts available (40 hrs)

6am-10am Variable Start Time (Morning shift) – 5 over 7 days

10am-1pm Variable Start Time (Mid Shift) – 5 over 7 days

2pm-5pm Variable Start Time (Afternoon Shift) – 5 over 7 days

 

About Us 

Addison Lee – driving London safely and in style since 1975.

As the capital’s leading passenger car, courier and now black taxi service, Addison Lee is an integral part of the London transport network.

Our people matter and our strength is in our employees and drivers. Our dedicated team has years of expertise, and we are always looking for great people who can drive innovation.

We believe that taxi and minicabs journeys can be so much more than just a means to an end. Our mission is for our clients and drivers to experience extraordinarily high standards, and by allying the latest technologies with traditional client service values, we cannot only disrupt the industry, we can revolutionise it.

 

About The Role 

The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.

As a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat.

At Addison Lee, we are incredibly proud of our ‘Great Place To Grow’ Coaching & Development program. If you want to improve your skills and progress in your career – this could be the perfect role for you!

 

Main Accountabilities:

• Effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social
• Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
• Delivering an outstanding customer experience, to help us continue delivering our award-winning service
• Efficiently handling customer complaints with empathy, knowledge and understanding
• Completing customer booking requests in a friendly, professional, and timely manner
• Working positively across all teams and departments to help solve customer queries

 

Requirements 

Desirable:

• Experience of working in a contact centre environment would be beneficial but not essential
• Previous customer service experience in other sectors would be desirable
• Able to work well under pressure, showing resilience and good time management skills
• Confidence in your ability to use IT programmes (e.g. Microsoft Packages)
• Ability to prioritise workload, whilst being organised and efficient
• Excellent communication skills, both verbal and written
• Good attention to detail, and able to solve problems

 

Benefits 

In return for your efforts, you will receive: 

Working as an Operator with Addison Lee will give you a salary of £24,024, with up to £2,000 extra in shift allowances (40 hours per week). Company benefits including a cycle to work scheme, our voluntary rewards gateway, wellness program and Pension & Healthcare options, 33 days Annual Leave (includes Bank Holidays), a structured and clear progression path with the ‘A Great Place to Grow’ roadmap, detailed induction training program, including conflict training, systems and processes, onsite you will find a free staff car park, unlimited free tea & coffee as well as free fresh fruit and discounted cars and courier services when visiting London.

 

Equality and Diversity Information 

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.