Customer Service Advisor

Customer Service Advisor 

Location: Wednesbury Branch 

Salary: £22,932 per annum 

Contract: Permanent 

Hours: 35 hours per week 09.00 14.00 (Customer Facing), 14.00 – 17.00 (Telephony) Monday Friday and 09:30 12:30 Saturday 

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge awaiting for you. 

As a Customer Service Advisor at our Wednesbury Branch, you will ensure our customers’ needs are at the forefront of your day every step of the way. From having genuine conversations in customer focused meetings you will be able to successfully provide a solution to their individual needs.

 

Key Responsibilities 

To be the face of the West Brom

To deliver excellent customer service every time

Identifying and providing solutions to customers’ needs

Providing solutions to individual customers’ needs

Cash and cheque handling

To be an extension of the contact centre with calls

 

Skills & Attributes 

You’ll be friendly and have excellent communication skills. Our customers are used to our warm and welcoming service, so it’s important to be able to build rapport and relationships.

Exceptional customer service experience with a genuine interest in customers & their needs.

Driving enthusiasm within a team.

You’ll be contributing towards a controlled and secure branch with responsibility for ensuring errors are kept to a minimum, especially when dealing with customers so it’s important to be attentive to detail.

 

What’s in it for you? 

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

At the West Brom you’ll have every opportunity to take the next step in your career. We provide excellent personal development and always look to promote from within wherever possible.

Our Talent Management processes are running throughout our business, they fully aim to attract, on board, develop, motivate, and retain high-performing employees. We firmly believe our Talent management helps to improve business performance through practices that make employees more productive.

Generous annual leave starting at 175 hours (25 days) + 8 bank holidays, (pro rata)

Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)

Social club membership dozens of discounts available for a wide variety of family days out and events

Performance related pay scheme

Corporate health plan with the option to include family members

Discounted travel cards

Life assurance provided by the Society at 4 times your salary

 

Why choose the West Brom? 

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Confident employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find at home at the West Brom.

 

Do it today and click apply! 

*Please note We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible* 

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.