Customer Service Administrator

CUSTOMER SERVICE ADMINISTRATOR 

Location: Addlestone, England, United Kingdom 

Job ID: 80948

We Elevate… Quality of urban life 

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a 

Customer Service Administrator 

We are recruiting for a Customer Service Administrator to join our Team based in Addlestone. The successful candidate will be responsible for gauging customer perception of Schindler’s performance through survey and to provide management information in a timely fashion that will help the business proactively protect the portfolio, improve performance in EI, NI, MOD and Repairs and grow the business. The information collected will supply the business with root cause analysis and metrics, through NPS studies to improve, Quality, Compliance and Customer Satisfaction in accordance with the Customer Excellence Programme. This is a full time and permanent role.

Duties & Responsibilities: 

• Conduct in excess of 4000 customer telephone surveys pa
• Administrate Schindler SAP based CSS process
• Administrate Customer Complaints Database
• Analyse root cause of customer responses / complaints
• Generate reports on a weekly basis to all levels of business
• Assist with the development & delivery of CSS induction training to FO
• Maintain / improve process & associated documentation
• Analyse NPS information to improve Quality, in accordance with the Customer Excellence Programme
• Any ad-hoc projects / duties as defined by your line manager.
• All employees are required to work in accordance with established Company Occupational Health and Safety policies and procedures to ensure compliance with current UK legal requirements and Schindler Group safety requirements
• Employees must comply with Company Health & Safety requirements and set a personal example of safe behaviour
• Employees will be required to contribute to the Company safety objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to Schindler Ltd occupational health and safety management system

Candidate Requirements: 

• A Self starter with a collaborative approach
• Customer survey expert
• Excellent telephone/Customer service skills
• Analytical and reporting skills
• Training delivery experience desirable
• PowerPoint and Excel experience essential
• SAP experience preferable

What’s in it for you? 

• Join our purpose-driven organization. Help shape an industry in which two billion people rely on our products and services every day.
• Your development matters to us. We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.
• Thrive in a diverse and supportive culture. Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.

We Elevate… Your Career 

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler! 

Discover more on our career website. 

At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability. 

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.