Customer Care Representative


Job Details

Published on 07/06/2024
Reference No. BBUK09169
Job location Lewes
Job sector ,
Job type
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About the role

Our projects are more than just your opportunity to make your mark. They’re an opportunity to stretch, test and develop your expertise. Join our Living Places team as a Customer Care Representative on our East Sussex Framework where you’ll deliver complex work that really matters to our business, and the world around you.

Within this role you will maintain excellent relationships with key stakeholders, keeping them up to date with all East Sussex Highways matters, responding to their enquiries and concerns to provide an end to end customer experience


What you’ll be doing 

As a Customer Care Representative, you will:

  • Providing a professional and timely response to your key stakeholders’ enquiries, this will include elected members, parishes, and East Sussex County Council.
  • Taking ownership of enquiries from initial contact through to resolution within agreed timescales and maintaining a complete record of all contact within our CRM system
  • Proactively calling your key stakeholders to provide them with updates and seek clarification on any issues
  • Operating as the lead point of contact for all matters specific to your key stakeholders
  • Building and maintaining strong, long lasting, and trusted relationships with your key stakeholders
  • Responding to customer complaints with the aim to resolve at first contact where possible

Who we’re looking for

You will have the following experience:  

  • Have the ability to develop relationships with your key stakeholder by clearly and confidently contact them via phone and via email
  • You to always act with integrity and professionalism and have respect for confidentiality


The following skills and experience would be desirable: 

  • Experience of handling key stakeholder enquiries
  • Experience of working for a local authority
  • Knowledge of highway issues


Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.


Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

  • Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
  • 25 days paid annual leave (pro rata)
  • Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
  • Pension, share incentive plan, volunteering leave, recognition schemes and much more…


About us

Balfour Beatty Living Places works in long-term partnerships with local authorities to create great places to live, work and play. We actively engage with local people to understand the needs of the communities we work in and shape the places where local economies can thrive and grow. As a leader in sustainable working, diversity, and social value, we use our expertise to bring real, positive change for our customers.


Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit

We are a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit:

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: [email protected]


Job Reference: BBUK09169