Business Support Assistant

Proposed Interview Date: Wednesday 29 January 2025 

Closing Date: Sunday 19 January 2025 

Contract Type: Permanent 

Salary: FC4 – £24,890.91 to £27,087.17 (Pro-Rata) 

Working Pattern: 36 Hours per week 

Location: Kirkcaldy 

Supporting Statement 

As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement

Job Details 

This is a support assistant role providing a professional focussed business support service to Fife’s Bereavement Services.

The role involves maintaining computer systems and processes to support service delivery, search and retrieval of information, a high level of customer contact duties including face to face and telephone enquiries, data/word processing, financial transactions, printing, scanning, copying and mail handling.

The post is full time permanent (36 hours per week/7.2 hours each day) and primarily based in Kirkcaldy with some cover required within Dunfermline. A small element of solo working may be required from time to time.

The Person 

Essential qualifications for this post are National 4, SVQ, or 3 Standard Grades or equivalent.

You should have experience of working in an office using current computer based applications to carry out a range of duties.

Good communication skills are necessary including an awareness of customer care with telephone, email and face to face enquiries.

Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. 

Key factors essential for this post are:

• You should be a confident user of IT applications, showing ability to use packages effectively and efficiently.
• You should be able to work as part of a team or on your own as required.
• Experience of working in an office environment is essential for this role.
• A working knowledge of a range of office services and procedures.
• An ability to provide a regular and effective service.
• Confident user of IT applications, showing ability to use packages effectively. Numerical skills.
• Attention to detail.
• Ability to maintain confidentiality demonstrating a confidential approach to work.
• Problem solving skills.
• Time management skills.
• Flexible approach to work.
• Organisational skills.
• Customer Service/care skills with telephone, email and face to face enquiries.
• Good Communication skills.
• Confidentiality awareness is essential.
• Relationship building skills.
• Accuracy skills.
• Experience and ability to maintain accurate records.
• Interpersonal skills.
• Team working skills.

Further Information 

• Role Profile – When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile
• How We Work Matters – Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.
• Employee Benefits – Employees have access to a benefits package that offers discounts on a wide range of products and services
• Directorate Information – Council Department information
• Social Media – Search for more ‘Fife Council Jobs’ on Facebook or follow us on X

For more information, please contact: Gillian Paul, [email protected]