Business Support Administrator

 

BUSINESS SUPPORT ADMINISTRATOR 

 

Overview 

Are you looking to join a successful and growing organisation who are committed to creating a great safe place to work where all employees have the opportunity to contribute, grow and develop? We are looking for a Business Support Administrator to join our team in Hamilton who will drive sales and order winning activities by actively promoting Portakabin products and services.

As a Business Support Administrator you will play a pivotal role, supporting commercial colleagues by managing administrative tasks related to order-winning activities and contribute to business development by promoting Portakabin products and services.

 

Responsibilities 

· Execute all commercial administrative activities accurately and efficiently.

· Collaborate with team members and colleagues across different teams to provide business development, commercial and administrative support aimed at achieving order targets at agreed margins.

· Support onboarding and provide on-the-job training for new team members as required.

· Identify and resolve issues promptly, escalating where necessary to improve processes and share learning.

· Prioritise customer service to maximise customer satisfaction and ensure continuity of service for future order winning opportunities.

· Collaborate with colleagues to understand and confirm stock availability, refurbishment and fit out details.

· Collaborate with customers and internal teams to expedite collection of outstanding customer payments.

· Maintain effective relationships across teams and respond to administrative queries through appropriate communication channels.

· Quotations are prepared and collated accurately and followed up with customers on time.

· Customer enquiries are responded to promptly within agreed SLA timelines.

· Customer information is maintained up-to-date and accurate in internal systems.

· Stock records are kept accurate and regularly updated.

· Structured business development campaigns are conducted to meet order targets.

· Support onboarding and provide on-the-job training for new team members as required.

 

Requirements 

· Administrative experience in a customer service environment.

· Experience in a target driven environment.

· Experience of business development activities e.g. fostering positive stakeholder relationships

· Minimum GCSE or Equivalent level of education including Maths and English.

· Competent in using Microsoft packages including MS Excel, Word and PowerPoint.

· Working knowledge of SAP (or similar systems)

· Skills: Strong organisation, communication and problem solving

 

Job Types: Full-time, Permanent

Pay: £26,000.00-£29,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• Sick pay

Work Location: In person